Shipping policy

SHIPPING POLICY

Processing Time All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package through the carrier's website.

Shipping Delays We are not responsible for shipping delays caused by the carrier, weather, customs processing, or events outside our control. If your order is significantly delayed (more than 10 days past the estimated delivery date for UK, 30 days for international), contact us at [your email] and we'll investigate.

Lost or Stolen Packages We are not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please check with neighbours and your local post office first, then contact us within [5/7] days and we'll help you file a claim with the carrier.

Wrong Address Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you contact us before the order ships, we can update the address. If the order has already shipped, you'll need to wait for it to be returned to us, and we'll re-ship it at your expense.

Damaged Items If your order arrives damaged, contact us within 48 hours with photos of the damaged item and packaging. We'll send a replacement or issue a refund — your choice.

Shipping Restrictions We currently ship to [list the countries/regions you ship to]. We do not ship to PO boxes for Express orders. Some items may have shipping restrictions due to size, weight, or local regulations.

Customs and Duties (International Orders) International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office for more information.

Returns Related to Shipping For returns, please see our Returns Policy. Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or sent in error.